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The more I work with clients online the more I realize that not a single business is immune from bad reviews online. Getting a bad review can certainly feel like the end of the world, especially if you’re a reputable business trying to keep up a good reputation online and you don’t have a whole lot of reviews to begin with. The good news is it’s not the end of the world — and often times not the end of your business, either — and handling a bad review in the right way can be super important. Step 1: Don’t…

I had the opportunity today to fix what appeared to be a big, ugly, wasteful problem in a very simple way, and I have to say: There are few better feelings in my line of work. In brief, I had a client whose Adwords data was not coming through into Analyics, leaving me and the PPC lead with no real information as to which ads were most effective. Never having encountered the issue before, I was at a bit of a loss as to what to do. Most of the time, this data passthrough happens fairly automatically. I’m still not…

When you hire me to do SEO, online marketing, UX optimization, advertising, social media, or anything else: Consultations are always free. Marketing services will always come with education. I bring you new marketing ideas not because I want to make more money from you, but because I think that my ideas will help you do more business, and you will want to keep hiring me and referring your friends. While there is a lot of SEO and marketing information freely available on the internet, it seems to me that a lot of SEO companies are in the business of not…

Do you know what SOPA is? You should. It’s a piece of legislation moving through Congress right now that, if it passes, may change the internet drastically. Here’s CNN’s overview if you’re not familiar. In short, SOPA would force sites to go dark for US visitors if they were accused of infringing copyrights. Google has said that YouTube would “have to go dark immediately”. But possibly more alarmingly, the language of the bill is muddled enough that it really allows for sites to get shut down (not actually shut down, but dark for US visitors) on the whim of anyone…

Google’s latest revision to search has created a small uproar in the online marketing and SEO communities–not to mention annoyed Twitter to no end (Facebook’s probably irked as well, but Twitter needs the publicity–complaining loudly is a bid to stay relevant that Facebook doesn’t need). Here it is in a nutshell. Google has always personalized your search results, tailoring them to location, previous searches, and a whole host of other things. It’s the reason why your “ranking”–where your link appears in the search results–is not as cut and dried as many people believe. I don’t see the same results you…

I recently had to research this question for a client–I knew the answer on a gut level, but needed the data to back it up. Turns out, it’s kind of hard to find. There’s a lot of information out there about what you should do with footer links. And there’s a lot of information out there about the practice of “keyword stuffing” (and if you’re still doing this in your site, please join us in this decade!). But there’s actually relatively little information about specifically stuffing your footer with keywords. Everyone wants to rank well for key terms that may be…

I’ve been heinously busy the last two week with end of month and beginning of month client work, so this site has seen no improvements or work whatsoever, except that my host upgraded my WP for me. Thanks guys! But I did manage to get through my Google Analytics Individual Qualification (GoogleIQ). If you don’t know what that is and want to, here’s the GA IQ FAQ, which should get you your daily dose of abbreviations all in one go, but the gist of it is: The Google Analytics Individual Qualification is a proof of proficiency in Google Analytics and…