You may have heard of this phenomenon. It can happen anywhere, to anyone at all with a reviewable presence, whether it’s on Facebook, Yelp, Google, Bing, Steam, Amazon, or even somewhere else. A review bomb, or review bombing, is when the internet turns against you.
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The more I work with clients online the more I realize that not a single business is immune from bad reviews online. Getting a bad review can certainly feel like the end of the world, especially if you’re a reputable business trying to keep up a good reputation online and you don’t have a whole lot of reviews to begin with. The good news is it’s not the end of the world — and often times not the end of your business, either — and handling a bad review in the right way can be super important. Step 1: Don’t…
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One question we often get asked if how to get better reviews on Yelp, Google, Facebook, or any other review site. The problem with “getting better reviews” is that you can’t just get 5 star reviews – you really have to earn them. Most of the time customers will not go out of their way to rate your business unless they felt they had a bad experience. Often times this means that Yelp or Google can be littered with poor reviews of a business that may not entirely be deserving of being rated 1 or 2 stars. The more people…
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